Laptop Originals has
everyday low prices that may be updated as frequently as daily. Therefore, customers
can get the most current market prices for most items. This is especially
useful for Hard Disks and Memory for which prices fluctuate daily. This website does
not offer any price guarantee or protection. We are not responsible for
any typing error on the website and reserve the right to change the prices of
any item at any time.
If you see any price that should be more competitive or not the
same as advertised elsewhere, please contact us so that we may consider
updating it! We wish to remain competitive and be able to serve you better,
always.
Privacy Policy
We respect and care about your privacy and therefore it is very
important to us. By accepting the Privacy Policy during registration, you
expressly consent to our use and disclosure of your personal information in
accordance with this Privacy Policy. This Privacy Policy is incorporated into
and subject to the terms of the User Agreement.
We are committed to use your personal details for internal
purposes only and we do not sell or rent your personal information to third
parties without taking your explicit consent. Any information/report
generated for statistically analyzing the trends, page impressions,
navigation, workflow shall remain non-attributive. This non-attributive
information may be used for website promotions.
When you use our Site, we collect and store your personal
information from you. Our primary goal in doing so is to provide a safe,
efficient, smooth and customized experience. This allows us to provide services
and features that most likely meet your needs, and to customize our Site to
make your experience safer and easier. Importantly, we only collect personal
information about you that we consider necessary for achieving this purpose.
We may also use your information to involve you in campaigns,
promotional events, feedback and site improvement methods and informing you
about our new/existing services including but not limited to e-mail marketing,
viral marketing, SMO, SEO and mobile promotions. Again while doing so, we shall
provide you with the option of non-participation.
We use some of the services provided by external website that
collect user specific data related to age, demographics, time, product choice
etc. Purpose is to ensure better service and not to store any personal information.
We have a secured payment gateway integration services enables by
ebs.in and all our customers are advised to review their privacy policy.
Laptop Originals will not be liable for any information leakage that is beyond
this website.
Service Policy
- Physically
Damaged, Affected by high temperatures and moisture, Burnt by excess
voltage and wrong connections, Pin broken, torn off warranty sticker will
not be covered under warranty.
- Hardware
Material found having problem should be notified to us within 3 days from
date of receipt of material through courier. We shall try to replace
the material within 7 days after the receipt of the
replaceable material.
- Products should
be brought with full accessories so that problem is identified more
clearly.
- Products sent
for repairs should be accompanied with a note specifying the type of
problem faced, environment and platform where testing was carried
out.
- Services/Repairs
of any product purchased from Laptoporiginals.com and which is still under
warranty period shall be repaired onsite by the owner company. For
example; if an HP adapter is not working fine then customer is requested
to contact the nearest HP Repair center. Since we always sell original
products, HP should be able to address the issue as per prevailing
conditions.
- Monitor and
Cabinet has to be sent with original box and proper packing has to be
sent by Bus Transport from Outstation.
- No service
support for software.
- Unless otherwise
stated, all hardware and peripherals material will carry service warranty
as published on product detail page. In case of any issue, you can always
contact our support division for assistance.
Dispatch Policy
- Material(s) will
be in all probability dispatched on the same or next day of receiving the order along with
payment. Order received until 3PM shall be delivered the same day and all
orders received after 3PM shall be dispatched the next day. There will no
delivery on Sunday and Bank Holidays.
- All deliveries
are packed well to ensure you get the product in best condition. In case
you receive the package in condition that may have affected the product,
do not accept the package and inform us through e-mail. Similarly, if you
have ordered multiple products on a same order, we request to count the
same while accepting the delivery. In case the quantity of products
mentioned on the bill and actual delivered does not match, do not accept
the package and inform us through e-mail or call us immediately.
- Material will be
dispatched by a National Courier or Delivered in-person.
- For your own
protection do not send cash by courier or disclose your credit card
details.
- Prices inclusive
of VAT. Freight will be extra as applicable to a specific order.
- Please check
your Bill Totals to ensure that there are no errors.
- Serviced/Replacement
Material shall be dispatched by Courier on our expenses.
Cancellations and Refund
Policy
In case we receive a cancellation notice and the order has not
been processed/approved by us, we shall cancel the order and refund the amount without
deducting any money. On cancellation of an order after it has been
processed/approved by Laptoporiginals.com, the cancellation charges will be
applicable @ flat rate of 15% of the order value and the refunded value shall
be after deducting a total of 15% of total order value. Laptoporiginals.com has
the full right to decide whether an order has been processed or not. The
customer agrees not to dispute the decision made by Laptoporiginals.com and
accept Laptoporiginals.com decision regarding the cancellation. Products once
dispatched cannot be returned. Nothing herein will prevent you from returning
the product pursuant to rights available to you under applicable law.
Promotion
Policy
Laptoporiginals.com at regular intervals launches various
promotional offers to give our customers the best value for being attached to
us. This includes offering Coupon Codes, Credit Points etc. While we do not
wish to put restrictions on it’s usage but it is bound with following
conditions.
1.
All Coupon Codes and Credit Points earned come with an expiry
date. Customers are requested to encash within the defined period else they
would expire.
2.
All Coupon Codes and Credit Points earned can only be re-deemed
against order and cannot be encashed at any time.
3.
In case the Coupon Codes and Credit Points is used within a
particular order and later “cancelled”, the Coupon Codes or Credit Points shall
be deemed used and cannot be reversed. All Credit Points
earned cannot be re-deemed within the same order.